Shipping policy
Shipping Policy
Last updated: October 2, 2026
This Shipping Policy applies to orders placed through Leyla’s Jewls, operated by Plasma Energy, UAB, company code 304990531, registered at Vaidilutės g. 79, LT-10100 Vilnius, Lithuania.
By placing an order with us, you agree to the shipping terms below.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Business days do not include weekends or public holidays.
During periods of high demand, product launches, holidays, or other exceptional circumstances, processing may take longer.
Once your order has been shipped, you will receive a shipping confirmation email where applicable.
2. Estimated Delivery Times
Estimated delivery times depend on the destination, carrier, product availability, and shipping method.
For orders shipped to the United States, our estimated delivery time is:
7–15 business days after dispatch
Unless otherwise stated at checkout.
Delivery estimates are not guaranteed delivery dates. Delays may occasionally occur due to customs procedures, carrier delays, weather, public holidays, or other circumstances outside our reasonable control.
3. Tracking
Where tracking is available, you will receive a tracking number after your order has been dispatched.
Please allow up to 2–5 business days after receiving your tracking number for tracking information to update.
In some cases, tracking information may temporarily stop updating while a shipment is transferred between carriers or enters the destination country.
4. Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping, discounted shipping, or other shipping promotions.
Any applicable terms will be displayed on our website or during checkout.
5. Customs, Duties and Import Taxes
Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, or other government charges.
Where these charges are included in the price or shipping method, no additional payment should normally be required from you.
Where they are not included, the customer may be responsible for charges imposed by the destination country, where permitted by applicable law and disclosed before purchase.
Leyla’s Jewls does not control customs authorities or the amount of any charges imposed by them.
If a shipment is refused because of unpaid customs or import charges, any refund may be subject to applicable shipping, return, or customs costs, to the extent permitted by law.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at:
We will try to update the address before the order is dispatched, but we cannot guarantee that changes can be made once processing has begun.
We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer, except where required by applicable law.
7. Multiple Packages
Some orders may be shipped in more than one package.
If this happens, packages may arrive on different dates and may have separate tracking numbers.
You will not be charged additional shipping fees solely because an order is divided into multiple packages, unless clearly disclosed before purchase.
8. Delayed Orders
If your order has not arrived within the estimated delivery period, please check the tracking information first.
If there has been no meaningful tracking update or the shipment appears significantly delayed, contact us at leylajewls@gmail.com with your order number.
We will investigate the shipment with the carrier or fulfillment provider where appropriate.
If we are unable to fulfill or deliver an order within a legally required timeframe, we will provide any remedies required by applicable consumer protection law.
9. Lost Packages
If tracking indicates that your package may have been lost in transit, contact us at:
We may investigate the shipment with the carrier before issuing a replacement or refund.
If the shipment is confirmed lost before successful delivery, we will provide an appropriate remedy in accordance with applicable law.
10. Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it, we recommend that you:
- check around the delivery location;
- check with household members, neighbors, or building staff;
- allow a short period of time in case the carrier marked the package delivered early;
- contact the carrier where appropriate.
If you still cannot locate the package, contact us at leylajewls@gmail.com.
We will review the circumstances and assist where reasonably possible.
11. Damaged Packages or Products
If your order arrives damaged, please contact us as soon as possible and provide:
- your order number;
- a description of the damage;
- clear photos or video of the item and packaging.
Damaged or defective products will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
12. Refused or Unclaimed Shipments
If a shipment is refused or remains unclaimed and is returned to the sender, please contact us.
Where permitted by law, actual return shipping or customs costs may be deducted from any refund if the delivery failed because the customer refused the shipment or did not collect it.
This does not apply where the refusal resulted from our error, a defective product, or another circumstance for which we are legally responsible.
13. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We cannot guarantee cancellation after the order has entered processing or has been shipped.
Once an order has been shipped, our Return & Refund Policy will apply.
14. International Shipping
We may ship to selected countries and regions shown at checkout.
Available destinations may change depending on shipping carrier availability, customs requirements, sanctions, legal restrictions, or other operational considerations.
If we cannot ship to your destination, you will normally be unable to complete checkout or we may cancel and refund the order.
15. Contact Information
For questions about shipping or your order, please contact:
Leyla’s Jewls
Operated by Plasma Energy, UAB
Company code: 304990531
Vaidilutės g. 79
LT-10100 Vilnius
Lithuania
Email: leylajewls@gmail.com