Terms of service
Terms of Service
Last updated: October 2, 2026
These Terms of Service (“Terms”) govern your use of the Leyla’s Jewls website, online store, and related services.
By accessing our website, placing an order, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. Online Store
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.
You may use our website only for lawful purposes and in accordance with these Terms.
You may not use our website or products for any illegal, fraudulent, abusive, or unauthorized purpose.
2. Eligibility
By using our website or placing an order, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you.
If you are under the age of legal majority in your jurisdiction, you should use our services only with the permission and supervision of a parent or legal guardian.
3. Products
We make reasonable efforts to display our products, colors, dimensions, materials, and other characteristics as accurately as possible.
However, colors and appearance may vary depending on your device, screen settings, lighting, photography, or other factors.
Product measurements may also vary slightly.
We reserve the right to modify, discontinue, or limit the availability of any product at any time.
Product descriptions, including materials, finishes, stones, dimensions, and other characteristics, are based on the information reasonably available to us.
4. Product Care
Jewelry may naturally show signs of wear over time.
Exposure to water, perfumes, cosmetics, chemicals, sweat, moisture, or improper storage may affect the appearance or finish of certain jewelry products.
Customers are responsible for following any care instructions provided with the product or on our website.
Normal wear and tear does not necessarily constitute a product defect.
5. Prices
All prices are displayed in the currency shown on our website.
We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been accepted.
Applicable taxes, duties, customs charges, or other fees may be added or collected where required by applicable law.
Where possible, such charges will be displayed during checkout.
6. Orders
Submitting an order does not automatically mean that we have accepted it.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases involving:
- suspected fraud;
- incorrect pricing or product information;
- payment problems;
- unavailable inventory;
- suspected resale or abuse;
- errors affecting the order.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
You are responsible for ensuring that the information you provide during checkout, including your name, shipping address, and contact information, is accurate.
7. Payments
Payment must be made using one of the payment methods made available at checkout.
Payments may be processed by third-party payment providers.
We do not necessarily receive or store your complete payment card details.
You authorize the applicable payment provider to charge the amount shown during checkout.
8. Shipping and Delivery
Estimated processing and delivery times shown on our website are estimates and are not guaranteed unless explicitly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather, holidays, or other logistical disruptions.
Customers are responsible for providing a complete and accurate shipping address.
For additional information, please review our Shipping Policy.
Nothing in this section limits any rights you may have under applicable consumer protection law.
9. Customs, Duties and Import Charges
International orders may be subject to customs duties, import taxes, processing charges, or other government-imposed fees.
Depending on the shipping arrangement and destination, such charges may be included at checkout or may be collected separately.
Where applicable, responsibility for such charges will be disclosed in accordance with applicable law.
10. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Our current policy allows eligible customers to request a return within 14 days of receiving their order, subject to the conditions described in that policy.
If mandatory consumer protection law gives you additional rights, those rights remain unaffected.
11. Damaged, Defective or Incorrect Products
If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us at:
Include your order number and, where reasonably necessary, photographs or other information showing the issue.
We will assess the issue and provide an appropriate remedy in accordance with applicable law and our Return & Refund Policy.
12. Intellectual Property
All content available through the Leyla’s Jewls website, including logos, branding, text, graphics, product photography, videos, designs, layouts, and other original content, may be protected by intellectual property laws.
Unless otherwise permitted by law, you may not reproduce, distribute, sell, modify, copy, or commercially exploit our content without our prior written permission.
Third-party trademarks and intellectual property remain the property of their respective owners.
13. User Content
If you submit reviews, photographs, comments, feedback, or other content to us, you confirm that you have the right to provide that content.
You must not submit content that:
- infringes another person's rights;
- is unlawful or fraudulent;
- contains malicious software;
- is abusive, threatening, or defamatory;
- contains misleading or fabricated claims.
Where permitted by applicable law, you grant us a non-exclusive right to use content voluntarily submitted for publication or promotional purposes.
We will not falsely present fabricated reviews or testimonials as genuine customer experiences.
14. Marketing Communications
If you choose to receive marketing communications from us, we may send you promotional emails or other marketing messages in accordance with applicable law.
You can unsubscribe from promotional emails using the unsubscribe link included in the message.
Transactional communications relating to your orders or account may still be sent where necessary.
15. Third-Party Services and Links
Our website may contain links to third-party websites or use services provided by third parties, including Shopify, payment processors, delivery companies, analytics providers, or social media platforms.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for the independent content or practices of third-party websites that we do not control.
16. Prohibited Uses
You may not use our website:
- for unlawful purposes;
- to commit fraud;
- to interfere with website security;
- to transmit viruses or malicious code;
- to scrape or extract data in an abusive or unauthorized manner;
- to infringe intellectual property rights;
- to impersonate another person;
- to submit false payment or account information;
- to interfere with another customer's use of the website.
We may restrict access to our services where reasonably necessary to protect our business, customers, or systems.
17. Accuracy of Information
We make reasonable efforts to keep the information on our website accurate.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, availability, promotions, shipping charges, or other information.
Where permitted by law, we may correct such errors and update information.
If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable consumer law.
18. Disclaimer
To the extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruptions, errors, or technical problems.
Nothing in these Terms excludes statutory warranties, guarantees, or consumer rights that cannot legally be excluded.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Plasma Energy, UAB will not be liable for indirect, incidental, or consequential losses arising solely from the use or inability to use our website where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, these Terms do not limit any mandatory rights available to consumers under applicable law.
20. Privacy
Our collection and processing of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy.
21. Suspension or Termination
We may suspend or terminate access to our services where reasonably necessary, including where a user violates these Terms, engages in fraud, abuses our services, or creates a security risk.
Termination does not affect rights or obligations that arose before termination.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, or legal requirements.
The updated version will be published on this website together with a revised “Last updated” date.
Changes will not retroactively remove rights that customers already have under applicable law.
23. Governing Law
These Terms are governed by the laws of Lithuania, without prejudice to any mandatory consumer protection rights you may have under the laws of the country or state where you reside.
If you are a consumer, nothing in these Terms prevents you from relying on mandatory legal protections available to you under applicable consumer law.
24. Severability
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
25. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced on our website, constitute the agreement governing your use of the Leyla’s Jewls store and services.
26. Contact Information
Questions about these Terms may be sent to:
Leyla’s Jewls
Operated by Plasma Energy, UAB
Company code: 304990531
Vaidilutės g. 79
LT-10100 Vilnius
Lithuania
Email: leylajewls@gmail.com